PRIVACY POLICY
Your privacy is important to us. It is Meeraki policy to respect your privacy regarding any information we may collect from you across our website, http://www.meeraki.com/, and other sites we own and operate.
THE INFORMATION WE MAY COLLECT
We may collect and process the following types of
personal information:
• Personal contact details such as name, title, address,
email address and telephone number as part of orders & account signup.
• Details of purchases and transactions
• Information submitted as part of a survey
• Records of correspondence with you by telephone,
email, live chat, social media or otherwise
• Details of your visits to the website, and information
about how your device has interacted with our website, including search and
browsing history, the pages accessed, and links clicked.
• Information collected automatically from your device,
including IP address, device type, operating system, unique device
identification numbers, browser-type, broad geographic location (e.g., country
or city-level location) and other technical information
HOW YOUR DATA IS COLLECTED
We collect data from you when you register an account with us, subscribe to marketing communications from us, submit inquiries to us and/or purchase from us. We also collect information that you provide voluntarily to our customer services team, whether in writing, by telephone, email or live chat. We also collect some information automatically using cookies to improve the shopping experience. By using our website you agree that we can place these types of cookies on your device and access them when you visit the site in the future.
USE OF DATA & INFORMATION
We may collect, hold, use and disclose information for
the following purposes and personal information will not be further processed
in a manner that is incompatible with these purposes:
• To enable you to customize or personalize your
experience of our website
• To process any transactional or ongoing payments
• To fulfill any orders placed with us
• To process refunds
• To create an account for you
• To contact and communicate with you
• For analytics, market research, and business
development, including to operate and improve our website, associated
applications and associated social media platforms.
• To send you marketing communications such as newsletters
and catalogues or provide you with information about our products, offers or
services that you request from us, or which we believe may be of interest you.
(Please note you can opt out of these at any time: please see ‘Your rights in connection
with your data’)
• To store information about your preferences to allow
us to customize our website and marketing communications according to your
interests
• For internal record keeping and administrative
purposes
• To notify you about changes to our service
• To obtain and analyse your feedback as part of
customer surveys
• To handle any disputes which we may have with you to
comply with our legal obligations and resolve any disputes that we may have.
HOW WE SECURE YOUR DATA
We have put in place the necessary and appropriate
safeguards and access controls to ensure the security, integrity, and privacy
of the information you provide us with no payment details are stored on our
website. we receive encrypted information needed to verify and authorize your
payment and to process your order.
WHO WE MAY SHARE YOUR DATA WITH
We may share some of your data with, or obtain personal
information from, the following third parties:
Service providers
Third party service providers for the purpose of
enabling them to provide their services, including (without limitation) IT
service providers, data storage, web hosting, and server providers, debt
collectors, maintenance or problem-solving providers, marketing or advertising
providers, professional advisors, and payment systems operators; sponsors or
promoters of any competition we run.
Third parties, including agents or sub-contractors, who
assist us in providing information, products, services or direct marketing to
you; and third parties to collect and process data.
Police or other regulatory or government
authority
Courts, tribunals, regulatory authorities, and law
enforcement officers, as required by law, in connection with any actual or
prospective legal proceedings, or in order to establish, exercise or defend our
legal rights
YOUR RIGHTS IN CONNECTION WITH YOUR DATA
Choice and consent: By
providing personal information to us, you consent to us collecting, holding,
using and disclosing your personal information in accordance with this privacy
policy. If you are under 16 years of age, you must have and warrant to the
extent permitted by law to us, that you have your parent or legal guardian’s
permission to access and use the website and they (your parents or guardian)
have consented to you providing us with your personal information. You do not
have to provide personal information to us, however, if you do not, it may affect
your use of this website or the products and/or services offered on or through it.
Information from third parties: If
we receive personal information about you from a third party, we will protect
it as set out in this privacy policy. If you are a third party providing
personal information about somebody else, you represent and warrant that you
have such person’s consent to provide the personal information to us.
Restrict: You may choose to
restrict the collection or use of your personal information. If you have
previously agreed to us using your personal information for direct marketing
purposes, you may change your mind at any time by contacting us using the
details below. If you ask us to restrict or limit how we process your personal
information, we will let you know how the restriction affects your use of our
website or products and services.
Correction: If
you believe that any information, we hold about you is inaccurate, out of date,
incomplete, irrelevant or misleading, please contact us using the details
below. We will take reasonable steps to correct any information found to be inaccurate,
incomplete, misleading or out of date. Notification of data breaches: We will
comply with laws applicable to us in respect of any data breach.
Complaints: If
you believe that we have breached a relevant data protection law and wish to
make a complaint, please contact us using the details below and provide us with
full details of the alleged breach. We will promptly investigate your complaint
and respond to you, in writing, setting out the outcome of our investigation
and the steps we will take to deal with your complaint.
CHANGES TO THIS POLICY
At our discretion, we may change our privacy policy to
reflect current acceptable practices. We will take reasonable steps to let
users know about changes via our website. Your continued use of this site after
any changes to this policy will be regarded as acceptance of our practices
around privacy and personal information. If we make a significant change to
this privacy policy, for example changing a lawful basis on which we process
your personal information, we will ask you to reconsent to the amended privacy
policy.
CONTACT DETAILS
For any questions about this policy or information
requests please email support@meeraki.com