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Return Policy

RETURNS & EXCHANGES

WHAT IS YOUR RETURN OR EXCHANGE POLICY?

You have 7 days from the date of delivery to claim for the return or exchange if:

• The product is damaged, stained, defected or incomplete.

• The product/s must be unused, in the original packaging with labels and protective stickers attached.

• The product received does not match the size ordered.

• Products purchased directly from our website must be returned to our Customer Services department for a return and full refund to be made.

• This is only applicable for orders delivered within Pakistan.

• Please be advised that inner-wear products are nonreturnable/exchangeable due to the nature of the products and to maintain hygiene standards.

• Exchanges and refunds during a sale or on a discounted product are ONLY applicable if the product received does not match the product you have ordered.

 

HOW DO I APPLY FOR THE RETURN?

• To return an item, please email us at [email protected] with the return reason and order details.

• Once our customer support team approves the return you will be requested to send the parcel to Customer Service Department.

• Please note that you are responsible for the cost of returning the items to us.

 

WHEN WILL MY RETURN BE PROCESSED?

• We aim to process all returns with 10-15 working days of receipt.

• During busy periods please allow up to 15 working days for your return to be

processed.

 

WHAT IS YOUR SIZE EXCHANGE POLICY?

• In the event you are unsatisfied with the size you purchase and would like to receive

a different size, you are most welcome to send back your purchase back to Customer Service Department by contacting us via email at [email protected] within 10 days of the delivery date.

• The product/s must be unused, in the original packaging with labels and protective stickers attached.

• This is only applicable for orders delivered within Pakistan.

 

DO YOU OFFER REFUND?

• Unfortunately, we don't offer any refunds however in the case where we won't be able to offer an exchange or any solution, we may offer a refund.

• In the case of REFUND shipping and handling charges will not be refunded.

• The minimum period for processing refund is 7-10 working days depending on the mode of payment.


RETURNS: OUR ADDITIONAL POLICY

RETURNS: SALE & DISCOUNTED ORDERS

Exchanges and refunds during a sale or on a discounted product are ONLY applicable if the product received does not match the product you have ordered.